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Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our services, website, or submitting information to us, you consent to the practices outlined below.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Name, address, email, telephone number

  • Company details and registration documents

  • Identification documents required for compliance checks

  • Financial information necessary for onboarding and service provision

  • Any information submitted through forms, enquiries, or consultations

Information Collected Automatically

  • IP addresses and device information

  • Browser type, operating system, and access times

  • Website usage data such as pages visited or interaction patterns

Information from Third Parties

  • Verification data from compliance partners

  • Information from banks, financial institutions, or service providers

  • Data required for AML/KYC purposes

2. How We Use Your Information

We use personal information for the following purposes:

  • To verify identity and complete compliance checks

  • To provide and manage financial and payment-related services

  • To respond to enquiries and deliver customer support

  • To meet legal, regulatory, and reporting obligations

  • To maintain account security and detect fraudulent activity

  • To improve our website, operations, and service offerings

  • To manage internal record-keeping and operational processes

We will only use your information for the purposes stated above, unless you provide additional consent or unless permitted by law.

3. How We Store and Protect Your Information

We store personal information using secure servers and industry-standard safeguards designed to prevent unauthorised access, use, alteration, or disclosure.

Measures include:

  • Encrypted data storage

  • Access controls and authentication protocols

  • Regular security audits

  • Secure transmission methods for sensitive information

We retain personal information only for as long as necessary to fulfil the purposes described, or as required by law or regulation.

4. How We Share Your Information

We may share your information with:

  • Banking partners, payment providers, and financial institutions

  • Compliance and verification partners (AML/KYC, screening services)

  • Professional service providers such as auditors or legal advisors

  • Regulators or government authorities where legally required

  • Technology providers involved in secure data processing or storage

We do not sell personal information to third parties.
Any third party receiving information is required to protect it to PIPEDA standards.

5. Cookies and Tracking Technologies

Our website may use:

  • Cookies – to enable core functionality and improve your browsing experience

  • Analytics tools – to monitor website performance, traffic, and usage patterns

  • Tracking technologies – to help diagnose issues, enhance usability, and optimise content

You can manage or disable cookies through your browser settings, though some features of the website may not function correctly without them.

6. Accessing or Correcting Your Information

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if any information is inaccurate or incomplete

  • Request information on how your data has been used or disclosed

To make a request, please contact us using the details below. We will respond within the timeframes required by law.

7. Withdrawal of Consent

You may withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Withdrawal of consent may limit our ability to provide services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services indicates acceptance of the revised policy.

9. Contact Information

For questions about this Privacy Policy, or to make an access or correction request, please contact:

Privacy Officer
Shout 2025 Ltd
Email: info@shout2025.ca
Address: 10 Four Seasons Place, Toronto, M9B 6H7

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